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Top 10 Customer Support Outsourcing Companies in 2023 |
Helpware
Outsourcing customer support is a great way to provide affordable but reliable service to your clients.
Whether for voice or non-voice applications, there are plenty of excellent
customer support…
Written by Dana Mahoney
Sunday, Jan 22
Table of Contents
Outsourcing customer support is a great way to provide affordable but reliable service to your clients.
Whether for voice or non-voice applications, there are plenty of excellent customer support outsourcing companies
that fit every requirement.
But then again, why even think about outsourcing? Isn’t local talent good enough
to provide the service needed by a company’s customers?
Plus, wouldn’t it be a disservice to customers if
a company farms out its frontline operations to contractors?

What Is Customer Support Outsourcing?

By now, the best customer service companies should know the value of customer support and
why it’s an essential cog in an organization. Like sales and
marketing, customer service should already be in play during a company’s first
day, as they are the group that comes into direct contact with clients.

The main goal of customer support is to keep customers
happy by attending to their needs and responding to their questions.
However, it’s also a way to instill loyalty and
generate additional sales. To do so, an outsourcing company must have
its support team available whenever the customer needs
it. Outsourcing customer support allows companies to maintain an around-the-clock service team managed by industry veterans
and experts.
Advantages of Customer Support Outsourcing
Admittedly, not all company startups have leaders who are
experts in every facet of their operations. Given their many responsibilities, many startup founders accept that they can’t do everything themselves.
Non-core competencies such as customer service can benefit from
outsourcing.
Turning the service over to competent experts lets
companies benefit from a bigger source of talent from all
over the world. At the same time, companies that outsource customer support enjoy reduced
payroll without sacrificing service quality. Other benefits of outsourcing include:
More Opportunities to Grow the Business
By assigning customer support to expert outsourcing service providers, leaders can instead turn to scaling the business.
Overseeing the day-to-day operations can already take much of management’s time, and customer
support is equally demanding. To help executives focus on the
big picture, they’ll need to partner with the best service
companies that know what they’re doing.
Enhance Customer Experience
Given the opportunity to communicate and interact with customer service, many customers will express their satisfaction in getting their voices heard.
If customer service companies and their team address customers’ issues
in a satisfactory way, they’re more than likely to remain customers.

A pleasant customer experience will almost always lead to
longer retention and a significantly higher customer
lifetime value (CLV). This isn’t to say a
stellar customer experience is only possible through outsourcing.
Rather, the chances of improving customer satisfaction come with a continuous and consistent level of
service. Providing a highly specialized, dedicated team of professionals
from day one is a great way to achieve this quickly.

Top 10 Customer Support Outsourcing Companies

We’ve narrowed down the list of companies with great customer service to
the top 10 most prominent ones in 2022. We’ll also provide a
brief description and highlight the main strong points of each outsourcing company.

1. Helpware

Helpware started in 2015 with the initial goal of providing support to startup companies.

Over the years, the company has grown big and is confident enough
to provide both enterprise and small business customer service outsourcing solutions.

Providing back office, technical, and customer support, Helpware specializes
in assisting companies in various support areas.

This includes Omnichannel Customer Support, Technical & IT Support,
Content Moderation, CX Consulting Services,
Back Office Support, Data Labeling, Digital Marketing Solutions, and Cyber Security.

The company provides only dedicated agents, in-house training, and equipment to help its clients boost their productivity from day one.
Now it’s one of the top customer service companies in the US and European markets with numerous awards and positive reviews from satisfied clients
on Clutch and other reputable platforms. Helpware’s people-focused
culture seems very attractive to businesses sharing the
same philosophy.
Pros:
Shows outstanding flexibility when providing for clients’ specific needs.
This means its support can scale along with your company’s growth.

Offers turn-key solutions, so you don’t have to look for either option separately.

Helpware’s focused on developing its people and their skills and it
pays off handsomely, especially in customer support outsourcing contracts.
Some global brands are happy to have their customer support outsourced to Helpware.

2. Sykes

U.S.-based Sykes is one of the pioneers of the BPO industry.
Established in 1995, the company trailblazed its way to the
top and was one of the first BPOs to open multiple locations.
In 2021, the Sitel Group acquired Sykes to widen its reach and increase its capacity.

Sykes is one of the top 10 service companies and leading service providers of demand
generation and customer engagement services, with clients
included in the top 2000 companies worldwide. At the
core of Sykes’ business are its staple services: outsourcing, customer experience, service
to sales, digital transformation, and brand extension.
Pros:
Sykes maintains a pool of service agents from its clients’ home countries.

The company is well-versed in matters concerning
data privacy. Specifically, Sykes follows various privacy guidelines, including HIPAA compliance and Payment Card Industry (PCI) data security certification.

3. Ascensos

Founded in 2013 in the UK, Ascensos is one of those outsourced customer service companies that wanted to change
the customer experience by applying a personal touch to customer care.
The company is now Europe’s number-one customer support outsourcing company, providing bespoke customer
experience solutions to clients around the world. In addition, its contact center operation locations include the UK,
Romania, Turkey, and South Africa.
Pros:
Ascensos is more nearshore than an offshore support center, so location and time zone differences aren’t as pronounced as operations in Asia and South America.

Companies that outsource customer service to Ascensos value the fact that it supports diversity and inclusivity among staff while focusing on promoting happiness as a key asset
among its workforce.
Although there aren’t any published pricing rates,
instead, Ascensos will individually respond to
requests for quotes, the prices of this outsourcing customer service company are more than affordable.

4. Teleperformance

With more than 40 years of experience in the BPO industry, Teleperformance is
an established leader in solution design, business optimization strategies, and front-office
customer support. It also offers back-office services such as finance and accounting, collections, and technical support.

Pros:
Teleperformance is a truly global service provider.
It operates in 80 countries and employs more than 330,000 agents speaking over 265 languages and deservedly belongs
to a league of good customer service companies.
You won’t find it difficult to get support in the language
and location you require.
Clients also appreciate the company’s expertise in providing omnichannel solutions.

5. VXI

VXI Global Solutions is one of those outsourcing agencies that offer customer care and customer experience (CX) solutions to some of today’s major global brands.
In addition, the company offers contact center and BPO services, omnichannel and multilingual support, software development, CX innovation, quality assurance (QA), and
infrastructure outsourcing. VXI employs more than 35,000 workers in 43 countries throughout North America, Asia, Europe, and the
Caribbean.
The company also prides itself on its ability to help clients resolve major CX and employee experience (EX) pain points and take their customer service systems
to the next level. Like any modern BPO, VXI employs omnichannel support services to enhance communication coverage
for clients. Also, VXI provides additional analytics and insights generation services so
clients can learn as they go.
Pros:
High CX expertise leads to enhanced customer
and employee experience.
VXI displays an uncanny ability to scale up or down to
fit its client’s capabilities.
6. InfluX

In its quest to build the world’s first remote-only CX team, InfluX managed to recruit employees from more than 120 cities worldwide.
This strategy also lets them provide 24-hour customer support
outsourcing solutions within the client’s time zone.
In addition, InfluX creates specialized customer experiences that reflect the client’s vision, voice, and values.

Pros:
Less dependence on automation and more on human interaction make for a better customer experience.

Having employees in every time zone solves the common offshore problem of mismatched time schedules between clients and outsourcing companies.

Pay-as-go pricing may be attractive to some clients who prefer
flexible packages.
7. Skycom

Skycom is also on the list of nearshore outsourcing companies
that specialize in multi-continent support services.

The company employs native English contact center
agents with experience in multiple industries.

Skycom also offers a full range of services, including business process
outsourcing, telemarketing and sales, customer support, and healthcare.

With more than 15 years of experience, Skycom
also employs over 2,000 workers assigned to
35 clients in five countries.
Pros:
Nearshore operations mean fewer problems dealing with time zone and distance differences.

Skycom covers a wide range of industries, including healthcare, travel, utilities, IT, finance, retail, and
telecommunications.
8. Integra

Integra’s differentiator is its focus on training its workforce in customer psychology.
This means company-provided support agents are more sensitive in detecting
changes in the customer’s voice or tone.
As a result, they can respond to these changes to defuse any tension and lead
the customer into a more positive mindset. Starting with four employees in 2004, Integra
currently employs more than 1,400 workers stationed across four countries.
It handles customer service duties over the phone, email,
live chat, or social media.
Pros:
Integra offers some of the most cost-effective
solutions in the industry.
Sales psychology is also an incredible asset to have
if you work in a customer support outsourcing company.

9. Telus

Telus International is one of the world’s leading digital CX innovators.
In particular, it designs and produces next-generation digital solutions for
brands all over the world. This is one of the Canadian top IT outsourcing companies
that provide IT services and multilingual customer service to industries such as technology, media, communications, eCommerce, financial technology,
travel, hospitality, automotive, healthcare, and games.

Pros:
Telus International is a premium multilingual contact center.
It is one of those IT support outsourcing companies that offer
top-tier customer support services in various countries and
more than 50 languages.
Telus is famous among IT services outsourcing companies
for organizing an annual charitable initiative called “Telus Days of Giving.” In particular, the company taps 225,000 volunteers from its offices to complete various
service projects across its many host countries.
10. Arise

Arise is a 25-year-old United States-based company that specializes
in providing support outsourcing services across the USA.
It employs more than 60,000 remote agents in the
U.S., Canada, and the United Kingdom. Unlike a traditional BPO, Arise utilizes a network of
service partners to provide the needed customer service experiences.
In addition, the Arise Platform helps companies lower
expenses. As a result, Arise clients report
an average 25% reduction in contact center service total costs, which is why clients want to outsource
customer service small business really needs.
Pros:
Arise deploys a tiered security approach in its communications with clients.
This ensures they preserve the confidentiality of documents or files sent over.
It also means Arise conforms to widely accepted data privacy regulations such as HIPAA, CCPA, and others.

Arise also focuses its employment on local talent, hiring
residents of the U.S., UK, and Canada. This means stable employment for
the company and an easier method of hiring or replacing
staff members.
Choose the Best Outsourcing Companies That Fit Your Needs
Deciding which outsourcing providers to contact for your customer support outsourcing needs?
Perform the necessary research before settling on your choice.

For instance, some customer service outsource companies on our list might command a
pricing structure higher than what your budget holds.

In addition, consider your company’s specific requirements
and areas for improvement. Do you need a customer support
team focused on CX? Or, do you prefer having sales psychology-trained outbound callers who can close deals?
Finally, does the appeal of higher-cost nearshoring resonate
better than offshore talents a few time zones away?

No one-size-fits-all solution exists when it comes to customer support outsourcing.
However, if you want a highly flexible and secure customer service solution that utilizes modern technology throughout the various stages, try the best companies for customer service.
These largest outsourcing companies not only supply the
best talent, but also the best equipment and training to prepare them.

Top 10 Customer Support Outsourcing Companies in 2023
| Helpware
Outsourcing customer support is a great way to provide affordable but reliable service to your clients.

Whether for voice or non-voice applications, there are plenty of excellent customer support…

Written by Dana Mahoney
Sunday, Jan 22
Table of Contents
Outsourcing customer support is a great way to provide affordable
but reliable service to your clients. Whether for voice or
non-voice applications, there are plenty of excellent customer support outsourcing companies that
fit every requirement.
But then again, why even think about outsourcing? Isn’t local
talent good enough to provide the service needed by a company’s customers?
Plus, wouldn’t it be a disservice to customers if a company farms out its frontline operations to contractors?

What Is Customer Support Outsourcing?

By now, the best customer service companies should know the
value of customer support and why it’s an essential cog in an organization. Like sales and marketing, customer service should already be in play during a company’s first day, as they are the group that comes into direct
contact with clients.
The main goal of customer support is to keep customers happy by attending to their needs
and responding to their questions. However,
it’s also a way to instill loyalty and generate additional sales.
To do so, an outsourcing company must have its support
team available whenever the customer needs it. Outsourcing
customer support allows companies to maintain an around-the-clock service team managed by industry veterans and experts.

Advantages of Customer Support Outsourcing
Admittedly, not all company startups have leaders who are experts in every facet of their operations.

Given their many responsibilities, many startup founders accept that they
can’t do everything themselves. Non-core competencies such
as customer service can benefit from outsourcing.
Turning the service over to competent experts lets companies benefit from a bigger
source of talent from all over the world. At the same time, companies that outsource customer support enjoy reduced
payroll without sacrificing service quality.

Other benefits of outsourcing include:
More Opportunities to Grow the Business
By assigning customer support to expert outsourcing service providers, leaders can instead
turn to scaling the business. Overseeing the day-to-day operations
can already take much of management’s time, and customer support is equally
demanding. To help executives focus on the big picture, they’ll need
to partner with the best service companies that know
what they’re doing.
Enhance Customer Experience
Given the opportunity to communicate and interact with customer service, many customers will express
their satisfaction in getting their voices heard. If customer service
companies and their team address customers’
issues in a satisfactory way, they’re more than likely to remain customers.

A pleasant customer experience will almost always lead to longer
retention and a significantly higher customer lifetime value (CLV).
This isn’t to say a stellar customer experience is only possible through outsourcing.
Rather, the chances of improving customer satisfaction come with a continuous and consistent level of service.

Providing a highly specialized, dedicated team
of professionals from day one is a great way to achieve this quickly.

Top 10 Customer Support Outsourcing Companies

We’ve narrowed down the list of companies with great customer service to the
top 10 most prominent ones in 2022. We’ll also provide a brief description and highlight
the main strong points of each outsourcing company.
1. Helpware

Helpware started in 2015 with the initial goal of providing support to startup companies.
Over the years, the company has grown big and is confident enough to provide both enterprise and
small business customer service outsourcing solutions.

Providing back office, technical, and customer support, Helpware specializes in assisting companies in various support areas.
This includes Omnichannel Customer Support, Technical & IT Support, Content Moderation, CX Consulting Services, Back Office Support, Data
Labeling, Digital Marketing Solutions, and Cyber Security.
The company provides only dedicated agents, in-house training, and equipment to help its clients boost
their productivity from day one. Now it’s one of the top customer service companies in the US and European markets with
numerous awards and positive reviews from satisfied clients on Clutch and other
reputable platforms. Helpware’s people-focused culture seems very attractive to businesses
sharing the same philosophy.
Pros:
Shows outstanding flexibility when providing for clients’ specific needs.
This means its support can scale along with your company’s growth.

Offers turn-key solutions, so you don’t have to look for
either option separately.
Helpware’s focused on developing its people and their skills and
it pays off handsomely, especially in customer
support outsourcing contracts. Some global brands are happy to have their customer support outsourced to Helpware.

2. Sykes

U.S.-based Sykes is one of the pioneers of the BPO industry.
Established in 1995, the company trailblazed its way to the top and was
one of the first BPOs to open multiple locations.
In 2021, the Sitel Group acquired Sykes to widen its reach
and increase its capacity.
Sykes is one of the top 10 service companies and leading service providers of demand
generation and customer engagement services, with clients included in the
top 2000 companies worldwide. At the core of Sykes’ business are its staple services: outsourcing,
customer experience, service to sales, digital transformation,
and brand extension.
Pros:
Sykes maintains a pool of service agents from its clients’ home countries.

The company is well-versed in matters concerning data privacy.
Specifically, Sykes follows various privacy guidelines, including HIPAA
compliance and Payment Card Industry (PCI) data security certification.

3. Ascensos

Founded in 2013 in the UK, Ascensos is one of those outsourced customer service companies that wanted to change the customer experience by applying a
personal touch to customer care. The company is now Europe’s number-one customer support outsourcing company, providing bespoke customer experience solutions to clients around the
world. In addition, its contact center operation locations include the UK,
Romania, Turkey, and South Africa.
Pros:
Ascensos is more nearshore than an offshore support center, so location and time zone differences aren’t as
pronounced as operations in Asia and South America.
Companies that outsource customer service to Ascensos value the
fact that it supports diversity and inclusivity among staff while focusing on promoting happiness as a key asset among its workforce.

Although there aren’t any published pricing rates, instead, Ascensos will individually respond
to requests for quotes, the prices of this outsourcing customer service company are
more than affordable.
4. Teleperformance

With more than 40 years of experience in the BPO industry,
Teleperformance is an established leader in solution design, business
optimization strategies, and front-office customer support.

It also offers back-office services such as finance and accounting, collections, and technical support.

Pros:
Teleperformance is a truly global service provider.

It operates in 80 countries and employs more than 330,000 agents speaking over 265 languages and deservedly belongs to a league of good customer service companies.
You won’t find it difficult to get support in the language and location you require.

Clients also appreciate the company’s expertise
in providing omnichannel solutions.
5. VXI

VXI Global Solutions is one of those outsourcing agencies that
offer customer care and customer experience (CX) solutions to some of today’s major global brands.
In addition, the company offers contact center and BPO services, omnichannel
and multilingual support, software development, CX innovation,
quality assurance (QA), and infrastructure outsourcing.
VXI employs more than 35,000 workers in 43 countries throughout
North America, Asia, Europe, and the Caribbean.
The company also prides itself on its ability to help clients
resolve major CX and employee experience (EX) pain points and take their customer service systems to the next level.
Like any modern BPO, VXI employs omnichannel support services to enhance communication coverage for
clients. Also, VXI provides additional analytics and insights generation services so clients can learn as they go.

Pros:
High CX expertise leads to enhanced customer and
employee experience.
VXI displays an uncanny ability to scale up or down to fit its client’s capabilities.

6. InfluX

In its quest to build the world’s first remote-only CX team, InfluX managed to
recruit employees from more than 120 cities worldwide.
This strategy also lets them provide 24-hour customer support outsourcing solutions within the client’s time zone.
In addition, InfluX creates specialized customer experiences that reflect the client’s vision, voice, and values.

Pros:
Less dependence on automation and more on human interaction make
for a better customer experience.
Having employees in every time zone solves the common offshore problem of mismatched time schedules between clients and outsourcing companies.

Pay-as-go pricing may be attractive to some clients
who prefer flexible packages.
7. Skycom

Skycom is also on the list of nearshore outsourcing
companies that specialize in multi-continent support services.

The company employs native English contact center agents with experience in multiple industries.

Skycom also offers a full range of services, including
business process outsourcing, telemarketing and sales, customer support, and healthcare.
With more than 15 years of experience, Skycom also employs over 2,000 workers assigned to 35 clients in five countries.

Pros:
Nearshore operations mean fewer problems dealing with time zone and distance differences.

Skycom covers a wide range of industries, including healthcare, travel, utilities, IT,
finance, retail, and telecommunications.
8. Integra

Integra’s differentiator is its focus on training its workforce in customer psychology.
This means company-provided support agents are more sensitive in detecting changes in the customer’s voice or
tone. As a result, they can respond to these changes to defuse any tension and lead the
customer into a more positive mindset. Starting
with four employees in 2004, Integra currently employs more than 1,
400 workers stationed across four countries. It handles customer service duties over the phone, email,
live chat, or social media.
Pros:
Integra offers some of the most cost-effective solutions in the industry.

Sales psychology is also an incredible asset to have if you work in a customer support outsourcing company.

9. Telus

Telus International is one of the world’s leading digital CX innovators.
In particular, it designs and produces next-generation digital
solutions for brands all over the world. This is one of the Canadian top IT outsourcing companies that provide IT services and multilingual customer service to industries such as technology, media, communications, eCommerce, financial technology, travel, hospitality, automotive, healthcare, and games.

Pros:
Telus International is a premium multilingual contact center.
It is one of those IT support outsourcing companies that offer top-tier customer support
services in various countries and more than 50 languages.

Telus is famous among IT services outsourcing companies for organizing an annual charitable initiative called “Telus Days of
Giving.” In particular, the company taps
225,000 volunteers from its offices to complete various service
projects across its many host countries.
10. Arise

Arise is a 25-year-old United States-based company that specializes
in providing support outsourcing services across the USA.

It employs more than 60,000 remote agents in the
U.S., Canada, and the United Kingdom. Unlike a traditional BPO, Arise utilizes a network of
service partners to provide the needed customer service experiences.
In addition, the Arise Platform helps companies lower expenses.

As a result, Arise clients report an average 25% reduction in contact center service total costs,
which is why clients want to outsource customer service small business
really needs.
Pros:
Arise deploys a tiered security approach in its communications with
clients. This ensures they preserve the confidentiality
of documents or files sent over. It also means Arise conforms to widely accepted data privacy regulations such as HIPAA, CCPA, and others.

Arise also focuses its employment on local talent, hiring residents of the U.S., UK, and Canada.
This means stable employment for the company and an easier method of hiring or replacing staff members.

Choose the Best Outsourcing Companies That Fit Your Needs
Deciding which outsourcing providers to contact for your customer support outsourcing needs?
Perform the necessary research before settling on your choice.
For instance, some customer service outsource companies on our list might command
a pricing structure higher than what your budget holds.

In addition, consider your company’s specific requirements and areas for improvement.
Do you need a customer support team focused on CX?

Or, do you prefer having sales psychology-trained outbound callers who can close deals?
Finally, does the appeal of higher-cost nearshoring resonate better than offshore talents a few time zones away?

No one-size-fits-all solution exists when it comes to customer support
outsourcing. However, if you want a highly flexible and secure customer service solution that utilizes modern technology throughout the various stages, try the best companies for customer service.
These largest outsourcing companies not only supply the best talent, but also the best equipment and training to prepare them.

top 10 call center outsourcing companies in 2023 if
you re looking to improve customer experience or
optimize your operations it s worth considering options beyond your own company today outsourcing customer support to one of the top call center written by alexei piskunov wednesday apr 05 table of contents if you re
looking to improve customer experience or optimize
your operations it s worth considering options beyond your own company today outsourcing customer support to one of
the top call center outsourcing companies is definitely a smart business
decision if you want to avoid all trials and tribulations of
running an in-house call center this solution can be a budget-friendly way
to handle customer concerns while significantly improving the level
of customer satisfaction let s have a look at those bpo companies
that take the top positions in the industry discuss what makes them stand out and go through the main tips
for choosing the right call center why outsourcing a call center
creating a positive customer experience
is the main priority for most companies with so many
competitors offering similar products and services in today
s marketplace it can be challenging for any particular organization to
stand out and attract new customers additionally modern customers are ready
to pay more if they receive an outstanding experience offering excellent customer support services can give a business an edge over competitors by
boosting customer retention and generating positive reviews ultimately driving profits conversely a poor customer experience can lead to customer loss and negative reviews which can harm a business choosing the
best call centers for your business guarantees increased customer satisfaction streamlined operations
and enhanced growth making it a crucial factor in achieving success in today s
competitive market us call center outsourcing companies top list 1 helpware helpware
is a leading customer support provider with headquarters based
in the usa with call centers spread across four continents the core areas of expertise
include a wide range of bpo services such as omnichannel customer support technical support it support content moderation data annotation data entry helpdesk back-office support etc since helpware positions itself as a reliable outsourcing partner for both startups
and big enterprises there are companies of different sizes among the
clientele ranging from small firms to renowned brands at helpware people come first and it pays off the needs of employees are the main priority and it shows in their work as they provide exceptional
service pros applying a customized approach to recruiting and training dedicated agents offering
exceptional expertise in all kinds of customer support tailoring packages to
cater to the specific needs of different businesses 2 xact xact is a highly flexible outsourced call
center based in orlando florida catering to businesses
of different sizes they specialize in providing technical
support and customer support services to businesses operating across diverse industries including
property management e-commerce tourism healthcare hospitality and fintech xact
has partnered with nice incontact since 2005 leveraging their cloud-based contact
center toolkit to ensure the utmost data security for their clients pros providing a personalized 24 7 telephone answering service ensuring service
continuity through their fail-safe automatic transfer switches ats
which seamlessly switch to an alternate power source during power outages
3 wing assistant the wing assistant is revolutionizing the process of recruiting remote workers on a
global scale this innovative outsourced call center provides a fully-managed virtual assistant
experience that helps entrepreneurs and small and medium-sized businesses scale by delegating laborious and time-consuming tasks to dedicated customer service professionals for a fixed monthly cost they offer outbound
call center outsource solutions that are affordable and enable businesses to level up and enhance their customer service and technical support and boost their sales
pros a dedicated client success manager to assist you in achieving your
unique business goals and overcoming challenges a diverse range of
managed outsourcing services including back-office support and staffing solutions with great potential in addition to call
centers 4 triniter triniter is a renowned figure in the bpo industry with a global presence spanning the united states the philippines and
india this american call center has established itself as the preferred outsourcing provider for inbound
and outbound call center solutions sought after by major corporations pros
a decade-long track record of providing customer support across more than 30 domains 24 7 customer
support with an impressive 98 9 positive feedback rate 5 tmp direct for over 34 years tmp has been providing
bpo services advocating for clients brands and
ensuring excellence through its team with a global presence tmp direct manages connections and
relationships across various industries they
offer custom end-to-end solutions including crm tools it
infrastructure fulfillment and telecom platforms adapting to the evolving
cx landscape they handle various communication channels from inbound and outbound calls and chats
to social media and personalized correspondence pros providing an in-house it
development team that eliminates the need for multiple vendors 6 answerforce this is proud of being
on the list of five star call centers providing a range of professional call and chat answering services virtual reception services appointment scheduling and
more answerforce has experienced call center agents at its disposal that are available
round-the-clock to handle inbound and outbound calls and live chat
support and conduct customer surveys in a professional
manner this american call center works mainly with small and middle businesses covering such industries as home service
restoration plumbing and electrical pros offering customized solutions to meet the specific needs of clients within particular
industries which allows answerforce to provide highly
tailored and effective services to their clients integrating with the client s workflow software this enables businesses to manage their customer interactions efficiently without having to switch between multiple
platforms 7 fusion bpo services fusion bpo services group
is a company with huge experience more than 33 years in the industry and offers voice services and other solutions
to more than 250 businesses worldwide however
what makes this provider stand out is its unique
locations in addition to popular bpo destinations like the united states
india and the philippines the company has offices in pretty exotic
countries like el salvador jamaica morocco
and colombia with 22 locations in 10 countries fusion is capable of delivering call center services in over 40 languages pros
by strategically locating its offices around the globe this company is able to offer 24
7 customer support across multiple time zones making it easy for customers to get the help they
need whenever they need it a diverse workforce and multilingual capabilities enable them to provide support in various languages
making their services accessible to a wide range of customers the outsourced customer service of this provider is reasonably priced that varies
depending on the expected amount of calls and service level you may require 8 supportyourapp supportyourapp is an outsourced customer support company with a multinational team that provides inbound and outbound
services and back-office customer support for innovative
software and hardware companies they have received numerous awards for providing exceptional customer experiences but their commitment to quality and security is paramount supportyourapp
is pci dss compliant and adheres to the general data protection regulation gdpr pros ensuring the highest data security standards and preventing any data leaks they take great care in protecting sensitive
information and clients can trust that their data is safe streamlining the integration process with the help of their dedicated integration department providing
their clients with a crm solution that integrates incoming calls chats
and emails into one system and implementing
ai solutions to the chats which many small businesses find appealing 9 vcall global vcall global is a provider of innovative service solutions to different
businesses across various industries they offer a range
of services including customer service tech support back-office solutions interactive voice response ivr services telecom billing solutions and software development solutions using advanced technology and infrastructure they offer common services through
multiple channels vcall global is the preferred choice
for businesses seeking a perfect blend of flexibility and quality
in their services pros adhering to turnaround times ensuring that clients receive their services
in a timely and efficient manner empowering their call
centers with a robust cisco network which enables vcall global to offer seamless uninterrupted service to clients
regardless of their location or the complexity of their needs providing enhanced security
features that protect client data and information ensuring that their privacy is always
maintained 10 call masters bpo the company provides inbound and
outbound call center services as well as remote administrative solutions
such as data entry appointment setting reservation services etc their streamlined workflow and marketing automation ensure that important phone calls are never missed with their expertise and dedication they can help businesses resolve customer queries acquire
leads and enhance administrative business processes too pros enabling businesses
to easily scale up or down based on demand and their remote employees to
work in split shifts due to their cloud-based virtual call

what is a cto as a service cto as a service caas stands for
the business advisory and technical implementation services provided by a chief technology officer for a startup a cto is an executive that meets a startup s technical needs and also coordinates its research and
development he or she assesses both the short and
long-term requirements of your business and leverages investment to enable your startup to achieve
its objective the cto reports to the chief information officer cio
and in some cases the chief executive officer ceo or the founder companies
that don t have a cto or lack the knowledge of how to hire one can outsource the advisory and responsibilities of a cto to an external
expert while the concept of cto as a service might still be new it is fast gaining momentum what are
the benefits of cto as a service one of the notable benefits of cto as a service is
that you only pay for the services you enjoy this is more like
software as a service saas or platform as a service paas where you pay for cloud facilities you use your startup might not have the financial capability to bear the cost of hiring a full-time cto even if you do it makes a whole lot of sense to minimize cost
and maximize your profitability by outsourcing your cto roles
cto as a service what are the types of cto services cto types depend on the functions and the collaboration you expect from a cto complex and technical functions
will require a full-time in-house cto while consulting and advisory services can necessitate hiring a part-time external
cto nevertheless we can break cto services into five types full-time internal cto services one-time cto services full-time
internal services a full-time internal cto services
include technical and business support a full-time cto also offers full-time
support in the aspects of business development planning and soft-skills management however you should know
that going for this option will attract extra expenses for
your startup for instance office rent hr expenses and miscellaneous expenses will be
borne by you full-time offshore services outsourcing to a
full-time offshore cto affords you the privilege of a
full-time collaboration while you still pay the budget cto salaries in this case a specialist
becomes an in-house expert with about 40 hours worked per week remotely part-time
offshore or fractional cto services the cto in this category works the expected and agreed
hours in the contract this option helps you evaluate what
services are needed and the time it will take
to complete them since it is cost-saving this option is the best when it
comes to collaborating with an external cto one-time cto services this option is
suitable for projectized companies the cto focuses on specific duties and
processes specialists in the category are employed to troubleshoot technical areas or
perform an audit interim cto services an interim cto is a
technical expert hired to temporarily collaborate with a full-time internal cto
and other c-level executives on some technical and business responsibilities the main aim of employing an interim cto is to
help you invigorate your technology and processes and to assist your team in driving digital transformation cto
services by startup growth stage every startup needs a cto to manage the
technical aspect of the business it is therefore important to define
the roles and functions they perform by startup growth stages prototype
the prototype stage or the proof of concept poc is a phase
in your startup s growth where you conduct a test to validate your idea or product to know how feasible
it is for commercialization the role of a cto includes conducting feasibility studies prepare a document presentation or demo explaining the idea
or product discovery phase most startups have brilliant ideas but lack execution if
you fall into this category you only need to hire a cto to assist you with the discovery phase of
your idea or product some of the responsibilities expected from a cto in this phase include architecture development save cost several startups need the
services of a cto since they cannot employ a full-time it is
cost-efficient to hire a part-time cto you will enjoy all the services you need
at a budget price pay-per-use you don t incur additional expenses when collaborating with an external cto you only pay
for the service rendered this is not so in the case of an in-house cto where you bear all expenses access a large talent pool
outsourcing exposes you to a global talent pool an external cto also
saves you development expenses independency improved agility while you can build your business using a trial-and-error approach to run your
business you might be signing up for a long trip the input of a cto counts as you get to clarify and resolve technical and business issues
which can create a lag in your business processes and
startup growth conclusion cto as a service enables startups to harness
the skills and experience of a full-time cto but at a more manageable cost with on-demand cto you are paying only for the technical
leadership effort you need it can be a great and cost-effective solution for your immediate needs
and long-term challenges

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